You don’t; you don’t know who is there. Even if you see them Tweeting it could be a smart schedule tweeting automatic messages. So the question is: When is the best time to tweet? When is the best time to send to my Facebook crowd? When can I make the best value of my tweets?

So again to give the answer to this question we found two infographics that could help you on your way understanding WHEN TO SEND THOSE TWEETS!

Enjoy!

Cheers

p.s. do follow me on twitter: www.twitter.com/roeljan  This way I can check if this stuff actually works;) See you next time

This week someone told me about THE triangle that would make dealing with customers expectations a lot easier. The model is not new but I sure like to share it with you.

Good, Quick or Cheap

In business, just as in life we need to make trade offs. Trade offs which come with a lot of difficult questions.
To deliver your product or services there are 3 basic expectations which the client could have or that could come to table during negotiations.

• Speed of delivery
• Cost of the product or services
• Quality of the product or services

And here comes the trade off; to guarantee continuity of your business it is difficult to have all of these on the level your client likes them to be.

So here comes the triangle in to play to manage expectations and to create a benefit in negotiations; let the client decide!

Depending on your product, service, skill level or supply chain you can let your client pick one or two out of the three in the triangle.
If the client likes to have a good product and needs it to be delivered fast, this will cost him or her money.
If the clients likes to have a cheap but good product the time of producing it will be probably not in the time frame which the client likes it to be in.

The system is not perfect and depending on the business you’re in not totally accurate. But it does make managing expectations a lot easier.

The downfall of the triangle

Apart from the accuracy of the triangle and if it is sufficient enough, there is another downside to it; there is a TRADE OFF.
Perhaps we don’t like to go cheap if this ruins quality or speed? This then is a choice that you need to make.

If you ask me, manage expectations and then when you deliver go beyond expectations and suprise your client!

Cheers

RJ

We are all telling ourselfs that this new form of media is the future… if you ask me, it’s the way of the past reinvented.

In the days of yore, the days only some of our parents have known, it was normal social behavior to talk to your customers in store, to say ‘Hello’ or ‘Good day’ to strangers.
Our society got somewhat individualistic, we don’t see our fellow humans as people but as mere entities which cross the streat. This is not only true in our role as people, but also in our roll when it comes to talking to customers.

Social Media is just as trying to reach those customers again, talk to them, interact with them and ask them “Ey what do you like?”, “What brings you in our ‘store’?”. Things haven’t changed… we only need to learn from the days of yore when it was just normal to ask authentic question to people who walked in.

More to come….

Cheers

Fun news items and just stuff to think about, right here on your internetz!

Hope you enjoy, and keep in touch by the ways of THE book and the birdcage.

Cheers!